Return and Exchange Policy

in SanchoYour satisfaction is our top priority. We take pride in the quality of our products, but should you encounter any technical issue or manufacturing defect, we are here to guarantee your rights and provide a smooth shopping experience.

1. Time period

Sancho store grants its valued customers the right Exchange or return Products that have a manufacturing defect or technical fault during 30 days From the date of receiving the request.

2. Return and exchange conditions (in case of a problem)

To successfully complete the return or exchange process, please ensure that the following conditions are met:

The product must have a clear manufacturing defect or not function according to the specifications mentioned.

The product must be returned in its original packaging with all accessories (charging cables, user manuals, etc.).

Attach the original purchase invoice or order number.

3. Cases not covered by refunds

Malfunctions resulting from misuse (such as breakage, exposure to liquids in non-waterproof products, or use of incompatible chargers).

Products that have been tampered with or attempted to be repaired outside of our authorized centers.

Return requests that exceed 30 days from the date of receipt.

4. Application steps

  1. Contact us via email

    sana.chahir28@gmail.com  Or via the official WhatsApp.

  2. Please provide us with the order number along with a description of the problem (preferably including a short video or picture showing the defect).

  3. Our team will review the order within 24-48 hours and provide you with shipping instructions.

5. Shipping fees

If a manufacturing defect is confirmed in the product, Sancho store covers all shipping costs. Reconnection.

An appointment is arranged with the shipping company to pick up the product from your doorstep anywhere within the UAE.

6. Money back

In the event of a return, the product will be inspected as soon as it arrives to us.

Once approved, the refund will be credited to the same bank card used for the purchase within 7 to 14 business days (depending on the card issuer's policy).

In the case of payment upon delivery, the amount will be transferred via bank transfer to the customer's account.

note: At Sancho, we are committed to providing beauty and personal care devices of the highest standards, and our after-sales service is a cornerstone of your trust in us.